Help Center

Creating an account on Chroma is easy:

1. Click the "Sign Up" button in the top right corner of the homepage
2. Enter your email address and create a password
3. Verify your email address by clicking the link sent to your inbox
4. Complete your profile information
5. You're all set! You can now start uploading and managing your media

Chroma supports a wide range of file types across different categories:

• Images: JPG, PNG, GIF, WEBP, HEIC, SVG, RAW formats
• Videos: MP4, MOV, AVI, WMV, MKV, WebM
• Audio: MP3, WAV, FLAC, AAC, OGG, M4A
• Documents: PDF, DOCX, XLSX, PPTX, TXT, RTF
• Other: ZIP, RAR, and most common file formats

If you need support for a specific file type not listed here, please contact our support team.

To change your password:

1. Click on your profile picture in the top right corner
2. Select "Settings" from the dropdown menu
3. Go to the "Security" tab
4. Click on "Change Password"
5. Enter your current password and your new password twice
6. Click "Save Changes"

For security reasons, we recommend using a strong, unique password that includes uppercase and lowercase letters, numbers, and special characters.

Two-factor authentication adds an extra layer of security to your account. To enable it:

1. Click on your profile picture in the top right corner
2. Select "Settings" from the dropdown menu
3. Go to the "Security" tab
4. Find "Two-Factor Authentication" and click "Enable"
5. Choose your preferred method (Authenticator app or SMS)
6. Follow the on-screen instructions to complete the setup

Once enabled, you'll need to enter a verification code in addition to your password when signing in from a new device.